Privacy policy

Information we collect

We will collect and process the following personal information about you:

1. Name
2. Email
3. Mobile phone

These three come from the contact form, and from nowhere else: we obtain them from no other source.

If — and only if — you accept measurement cookies, traffic data is added to that: which pages were read, how you arrived at the site, and the fact that a request was sent. It does not carry your name. The detail is in our cookie policy, and you can change your mind at any time.

How we share your information

We will not transfer your personal information to third parties without asking for your consent, except in the limited circumstances described below:

1. Advertising service — Google Ads
2. Analytics — Google Analytics
3. Managing the requests we receive — Zoho Bigin

What the two Google services receive is traffic data and nothing else: pages viewed, the ad that brought you here, the fact that a request was sent and when. Your name, your email, your number and the contents of your message are never transmitted to them. Those services receive nothing at all until you have accepted measurement cookies.

Zoho Bigin is the software the practice uses to manage the requests it receives. Unlike the two services above, it does receive what you write: when you send a form, the information you entered is recorded there so that your request can be followed up and answered.

What is sent there is limited to the fields of the form you filled in: your name, your email, your phone number, the reason for your request, the organisation you represent if any, and your message. For a workshop registration, it also includes the workshop, your availability, your date of birth and your insurance coverage. Nothing is sent before you submit the form, and accepting or declining measurement cookies has no effect on it.

The practice's Zoho Bigin account is hosted in Zoho's Canadian data centre. Requests recorded there are kept for the same periods as the rest of your information, described under “Retention of your information” below.

We require these third parties to use the personal information we transfer to them only for the purpose for which it was transferred, and not to keep it longer than necessary to achieve that purpose.

We may also disclose your personal information for the following reasons: (1) to comply with applicable law, regulation, a court order or any other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates a third party’s rights. If the Service or our business is merged with or acquired by another company, your information will form part of the assets transferred to the new owner.

Your rights

Under applicable law, you may have the right to access, rectify or erase your personal data, to receive a copy of your personal data, to restrict or object to the active processing of your data, to ask us to share (transfer) your personal information to another entity, to withdraw any consent you gave us to process your data, to lodge a complaint with a legal authority, and to exercise other rights relevant under applicable laws. To exercise these rights, you may write to us at camille@altera-psychoeducation.ca. We will respond to your request in accordance with applicable law.

Please note that if you do not allow us to collect or process the required personal information, or if you withdraw your consent to its processing for the required purposes, you may not be able to access or use the services for which your information was requested.

Security

The security of your information matters to us, and we will use reasonable security measures to prevent loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and therefore cannot ensure or warrant the security of the information you transmit to us; you do so at your own risk.